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Terms and conditions
We know it might seem like a lot of information, but it's important, so please make sure that you read and understand these conditions before you agree to them. This page, along with the documents referred to on it, tells you about the legal terms and conditions on which we sell any of the products listed on our website to you.
1.1 In these Conditions:
Goods - means the goods and/or services which we shall supply in accordance with these Conditions, under an order which is accepted;
Returns Policy – means the standard terms and conditions found applicable when Goods are returned to us by you and which are hereby incorporated to these Conditions.
We - means Onlinemeatshop LTD (Downtownsale) and “us” and “our” shall be construed accordingly;
You - means the person placing an order for the Goods and entering into the Contract with us and “your” shall be construed accordingly;
2. BASIS OF SALE
2.1 We intend to rely upon these Conditions (as updated by us from time to time) in relation to the contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. No variation of these Conditions shall be binding unless agreed in writing by us. You will be subject to the Conditions in place at the time you order the Goods from us, unless such change is required by law or government or regulatory authority (in which case it will apply to any orders you have previously placed). These Conditions apply to all purchases you make from us at any time, regardless of how the order is made.
2.2 Where Goods are to be delivered by instalments, each instalment shall constitute a separate Contract. Failure by us to deliver any instalment shall not entitle you to cancel any other instalment other than as set out in these Conditions are our Returns Policy.
2.3 All specifications, drawings and particulars of weights, dimensions and performance issued by us are approximate only. The images of the Goods are for illustrative purposes only and whilst we make every effort to display images accurately the Goods may vary slightly from those images.
2.4 We reserve the right to withdraw any offer or special promotions without notice. In the event that you have already placed an order under the Conditions that we have accepted we will provide you with a full refund for any money received.
3. ORDERS AND SPECIFICATIONS
3.1 Your order represents an offer to purchase the Goods which is accepted by us if and when we issue you with written acceptance of the order (at which point the contract between you and us will be formed). Our acceptance of your order is conditional upon the Goods being intended for personal use and not for resale. By placing an order you warrant that you are at least 16 years old. All orders are subject to availability and on a first-come first-served basis as unfortunately we are unable to reserve Goods. We shall refund any payment made by you in the event that we cannot provide the Goods you have ordered. We reserve the right to refuse to accept an order.
- In the event we do accept your order we will be entitled to treat you as a commercial customer and:-
3.2.1 the rights afforded in clause 10 (Your Right to Cancel) (Effects of Cancellation) will not apply;
3.2.2 the terms of our Returns Policy’ will be withdrawn;
3.2.3 we will only accept returned Goods within seven days of dispatch if they were defective at the time of receipt;
3.2.4 we will charge a reasonable handling fee, which shall exclude packaging and/or delivery costs for which you shall be liable and which will be confirmed prior to your order being accepted; and
If the Goods are to be manufactured or any process is to be applied to the Goods by us in accordance with a specification submitted by you, (1) the terms of Clause 10 (Your Right to Cancel) and Clause 11 (Effects of Cancellation) shall not apply; (2) you shall be responsible for all loss, damages, costs and expenses awarded against or incurred by us in connection with or paid or agreed to be paid by us in settlement of any claim for infringement of any patent, copyright, design right, trade mark or other intellectual property rights of any other person which results from our use of your specification; (3) We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EU requirements.
4. PRICE OF THE GOODS
4.1 The price of the Goods shall be the price confirmed by us at the time the order is placed.
4.2 While we try to ensure that all prices in our catalogues and on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered (whether this by our error or an error by any third party), we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods and the order is subsequently cancelled, you will receive a full refund.
4.3 In the event that we are unable to supply the Goods at the price or specification stated in the order, we will where possible notify you of any changes and where the Goods ordered are not available we may offer you substitute goods whereby you will be asked to re-confirm your order at the new price and/or specification. You are not obliged to accept any substitute Goods and will be entitled to receive a full refund if you confirm that the substitute Goods are not acceptable.
4.4 The price is inclusive of any applicable value added tax or other sales tax (at the rate from time to time in force). Any packaging or delivery costs (which you shall be required to pay in addition to the price quoted for the Goods) will be confirmed prior to your order being placed.
5 TERMS OF PAYMENT
5.1 Please see our Payment Options for our terms of payment.
5.3 In the event that a cheque or credit card payment is dishonoured by your bank or credit card provider, they (being your bank, credit card provider or our debt collection company “Transax” or “Certegy Ltd”) may charge a fee. Where we incur any fee or liability as a result of a dishonoured payment, you will be liable to reimburse us in full for the amount we have incurred.
5.4 All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will notify you of this, but will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Onlinemeatshop LTD will validate the names, addresses and other information supplied during the order process. We reserve the right to instruct a third party to complete these checks. By ordering from the catalogue or our website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order and we shall not be liable for any delay or non-delivery this may cause.
Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. For further information on how we shall use and protect your personal data please see our Privacy Police
6.1 You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.
6.2 We aim to provide you with an approximate date on which the Goods will be ready for collection or delivery. Where we become aware that the date of delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date. We may deliver the Goods in advance of the quoted delivery date upon giving you reasonable notice.
6.3 We reserve the right to deliver your first order of Goods to the cardholder’s registered address, regardless of any alternative address that you may provide to us. Thereafter, we may attempt to deliver Goods to any such alternative address, but this will be at our discretion and we shall not be responsible to you provided we deliver the Goods to either the cardholder’s registered address or any alternative address. In the event we fail to deliver the Goods to the cardholder’s registered address or any such alternative address within 90 days’ or following 3 attempts by us (whichever is earlier) due to reason(s) reasonably considered to be your fault than we may in our discretion refund the sum paid to us by you and cancel the Contract.
6.4 If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery then we reserve the right to store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur.
6.5 Please see our Delivery & Postage policy HERE
for postage charges.
6.6 You will be liable for all customs requirements and duties arising for delivery of Goods outside the UK. We accept no responsibility for these requirements and duties. Any such charges must be borne by you and you are responsible for complying with all laws and regulations of the country in which you are importing the Goods. We shall not be liable for delayed delivery times due to packages being inspected by customs. You agree that if we incur any liability due to your failure to comply with custom requirements and duties by you that you shall reimburse us for against all loss, damages, costs and expenses awarded against or incurred by us in connection with such claim.
7. WARRANTIES AND LIABILITY
7.1 Where the Goods are sold to a person dealing as a consumer, we warrant that the Goods are of satisfactory quality, conform with the terms of this contract and fit for their normally intended purpose in all material respects
7.2 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976, as amended) your legal rights are not affected by these Conditions.
7.3 The warranty contained does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.
7.4In the unlikely event that the Goods do not conform to these Conditions, please let us know as soon as possible after delivery. We will collect the Goods on a date agreed between us or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will then comply with our obligations under consumer law.
8. YOUR RIGHT TO CANCEL
8.1 You have the right to cancel an order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Good within the relevant order.
8.2 To exercise the right to cancel, you must inform us by email to firstname.lastname@example.org with Subject Return and order number, or by phone on 07787543477 of your decision to cancel your order by a clear statement. You may use the below model cancellation form, but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
8.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
8.4 Please note that the right of cancellation does not apply where Goods are specifically made to your specification or personalised at your request.
To Onlinemeatshop LTD
Email address: email@example.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on (delete as appropriate):
9. PROMOTIONAL CODES
We may make available to you promotional codes from time to time. Any use by you of a promotional code in respect of an order shall only be permitted where used by the person for whom it is intended and for a single use.
- Promotional codes are not valid in conjunction with any other offer.
- There is no cash alternative available in respect of the promotional code.
- We may withdraw the promotional codes at any time without notice.
- Promotional codes are only available on UK mainland orders.
- Promotional codes cannot be used against postage and packaging costs.
- Promotion codes cannot be used after the expiration date.
- Promotional codes will only be accepted if submitted at the point of order. We will not subsequently apply a promotional code if the order is submitted without the promotional codes application. Please check your order thoroughly before placing to avoid disappointment.
- The promotional code will be applied proportionally to the Goods. Any returns or refunds on Goods purchased with the benefit of the promotional code will be on the proportional price as indicated in the sales invoice.
- Any promotional code offer shall be subject to the terms and conditions of such offer as notified by us to you at the time of providing such offer. These terms and conditions shall apply in addition to the above Conditions.
10. MY ACCOUNT
12.1 We reserve the right to reformat any address details created by you for the purposes of efficient delivery management and where we reasonably believe the address entered would cause a delay in the delivery of your order.
12.2 It is your responsibility to keep your email address and password details safe. Any orders placed using your stored card details (whether by you or any third party) will be treated as authorised by you and will be processed accordingly.
12.3 We reserve the right to suspend your account with immediate effect should we reasonably believe that you have breached our Terms and Conditions of sale and we shall be under no duty or obligation to justify or provide a reason for our decision.
11. CUSTOMER SERVICES
13.1 In the unlikely event of an error with your parcel, you must notify us with 48 hours of receipt of the parcel. If there is an error with your parcel or its contents, we will send you a letter for you to sign and return to confirm the error with your parcel or its contents, once this is received we will investigate the issue and resolve.
13.2 You must notify us within 14 days of placing your order if you have not received your parcel.
12. CONTACT DETAILS
www.dowtownsale.co.uk / onlinemeatshop.co.uk
Address: 328 High Street North, Manor Park, England, E12 6AA
Telephone: 07887 491 665, 020 3372 5559
Onlinemeatshop LTD (Trading as Downtownsale.co.uk)
Registered No. 09971344