We will be happy to refund or exchange a product provided there is proof of purchase and it is in fully resalable condition. Returns must be shipped back to our processing facility within 14 days of delivery. Items being returned should be in unused and located in original and undamaged packaging. All items are inspected by our quality control department before a refund is issued. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item.
Customers can expect to be issued a refund within 7-10 business days of Downtownsale receiving the returnedgoods to our processing facility. Refunds are issued in the form of payment used to make the purchase.
If the products that you purchase from us are faulty or are not, in your opinion, fit for the purpose for which you purchased them, you should advise us of this via the ‘contact us’ section within a reasonable time following delivery or within a reasonable time following discovery of the defect(s) which are not apparent to you on an initial inspection. Faulty or damaged products must be reported to the customer care team on firstname.lastname@example.org (Subject-Faulty Procduct) within 7 days of receiving the item. Customer's who report faulty or damaged items later than 7 days of receiving the parcel may not be entitled to a refund.
Where you have purchased products which come with a manufacturers’ warranty, you should contact us and inform us of any defects in those products within the warranty period specified by the manufacturer (details of which are supplied with the products).
We will examine the products and, if they are faulty we will provide one of the following solutions:
Refund / Replacement Policy: If you exercise your statutory rights as outlined above, we will deal with your query as quickly as possible and exchange the product or arrange a refund. We will, however, need to arrange collection of the product in question from you. Prior to collection, you will need to ensure that your purchase has been re-packed in a suitable manner, ideally using the original packaging it was delivered in. If the purchase is not re-packaged correctly, our delivery company may refuse to collect it causing an unavoidable delay in us resolving the issue.